Leadership Issues and Challenges in the Tourism Industry: A Hong Kong Perspective

This study examines current leadership issues and challenges in the tourism industry with a particular focus on Hong Kong, a trend-setting locality for the industry. Employing qualitative research, in-depth interviews were conducted with 10 highly respected industry leaders, all having long-established careers involving extensive local and global experience. These leaders represent a wide variety of sectors of the tourism industry. Study findings highlighted specific skills (business knowledge, communication, self-reflection), personal characteristics (determination, open-mindedness) and excellent relations with other parties (team support, respect) as key attribute requirements of industry leaders. The industry's universal “people orientation” emerged as the dominant issue that requires particular leadership skills with regard to interpersonal relations and communications. The emergence of new technologies and changes among employees were identified as the two key industry trends that require changing leadership skills. The implications of these findings are discussed and areas for future research highlighted.     

Context Dependence and Aggregation in Disaggregate Choice Analysis

There is an emerging consensus among disciplines dealing with human decision making that the context in which a decision is made is an important determinant of outcomes. This consensus has been slow in the making because much of what is known about context effects has evolved from a desire to demonstrate the untenability of certain common assumptions upon which tractable models of behavior have generally been built. This paper seeks tobring disparate disciplinary perspectives to bear on the relation between context and choice, to formulate (1) recommendations for improvements to the state-of-the-practice of Random Utility Models (RUMs) of choice behavior, and (2) a future research agenda to guide the further incorporation of context into these models of choice behavior.     

CEO performance evaluation systems: empirical findings from the Italian health service

This paper examines the way that the performance of chief executive officers of Italian healthcare organizations is evaluated. The aim is to analyse the extent of the use of New Public Management techniques in the highly regionalized and political Italian healthcare sector. A positive association was found between formal CEO performance evaluation systems and the quality of regional governance. There was no significant relationship between formal CEO performance evaluation and the duration of CEO tenure.     

Exploring the relationship between employee creativity and job-related motivators in the Hong Kong hotel industry

The purpose of this research is to determine if there is any relationship between employee creativity and job-related motivators, using a case study of hotel employees in Hong Kong. From a sample of 983 employees, canonical correlation indicated there is a relationship between creativity and job-related motivators. Furthermore, the risk-taking dimension under creativity was found to be more correlated to the intrinsic job-related motivators. Intrinsic job-related motivators which include opportunity for advancement and development, loyalty to employees, appreciation and praise of work done, feelings of being involved, sympathetic help with personal problems and interesting work, are found to encourage the hotel employees’ risk-taking behavior. A “See-Saw” model is presented to show the relationship between the two opposing sides: intrinsic motivators and extrinsic motivators versus creativity and risk-taking factors.     

Human capital accumulation in an open labour market: Ireland in the 1990s

Large-scale investment in education in Ireland began in 1967 and has led to a dramatic increase in the relative supply of skilled labour over the past four decades. Furthermore the supply of labour in Ireland is traditionally highly elastic through migration, which in the 1990s was predominantly high-skilled. This combination of rising education levels and an open labour market meant that employment and incomes rose rapidly in the 1990s, while Ireland still maintained a strong competitive position in terms of relative labour costs.In this paper we develop a new macro-economic framework to formally analyse these mechanisms. We estimate a small structural model of the Irish labour market, separately identifying high-skilled and low-skilled labour. We find that this model captures key characteristics of the Irish labour market in the 1990s.     

The technical basis for spectrum rights: Policies to enhance market efficiency

This paper describes a conceptual framework to articulate clear rights of access to radio spectrum in a way that would foster an efficient market-based allocation of the resource. In this approach, regulators partition spectrum rights across the dimensions of space, time, frequency, and direction of propagation. They devolve each partition, called a licensed electrospace region (LER), to licensees who may buy, sell, aggregate, and subdivide their LERs at will. All signals outside an LER must have a power level of less than a regulated limit with de minimis exceptions. In addition, even within an LER, transmitter power or field strength must fall below a separate regulator-set level for the band. Licensees may deploy any devices and provide any services that do not violate these rules.     

Evaluating the impact of performance-related pay for teachers in England

This paper evaluates the impact of a performance-related pay scheme for teachers in England. Using data which matches individual pupils to individual teachers, and contains both test scores and value-added, we test whether the introduction of a payment scheme based on pupil attainment increased teacher effort. Our evaluation design controls for pupil effects, school effects and teacher effects, and adopts a difference-in-difference methodology. We find that the scheme did improve test scores and value added increased on average by about 40% of a grade per pupil.     

Migrant relationships and tourism employment

This paper examines how tourism employment and workplace experiences influence migrant workers’ adaptation in the host society. It is argued that tourism employment provides access to multiple social networks, which subsequently supports the improvement of foreign workers’ social and cultural competencies. Such networks also help to compensate for the negative aspects of tourism work and migration. In addition, the paper considers how relationships among international workers inform chain migration and influence subsequent recruitment practices and migration experiences. The findings stem from a wider study of the experiences of Polish migrant workers employed in the UK tourism sector using qualitative and quantitative data.     

Uncertainty and communication strategy formation

Managers may affect the consumer information search and acquisition process and, thus, consumer preference by designing communications and selecting information channels that are responsive to consumers' uncertainty-associated information needs. However, measures of uncertainty that would be appropriate for general use in measuring product-attribute associated uncertainty have not been developed and assessed. In this paper, two methodologies that may be appropriate are presented and evaluated. Comparison of the methods shows both approaches to be about equal when evaluated with respect to convergent and face validity, test-retest reliability, and the ability of each measure to predict preference. Possible uses of product-attribute uncertainty measures in assisting managers to formulate communications strategy are discussed.